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Job definitions

  • Job Title: QA Manager
  • Function: Manufacturing
  • Reports to: General Manager

Job Purpose:

To manage an develop the quality function of the business to ensure that it has the right skills, processes, materials, information and procedures to consistently meet customers requirements and the standards established by formal quality management systems (e.g. ISO 9000) thereby maintaining a competitive edge within the market place.

Scope:

Financial

  • Small £5 million
  • Medium £5 to £25 million
  • Large £25 million and over

Key Responsibilities:

  • Ensure the integrity of the quality system is maintained and developed thereby contributing to the achievement of consistent operational performance and standards
  • Manage and develop the QA function and promoting a total quality philosophy at all levels, thereby developing and sustaining a culture of right first time and continuous improvement
  • Contribute to factory efficiency by improving the performance of supplied materials, and assisting production in establishing better controls over the printing/conversion process
  • Recruit, develop, motivate and manage a QA team that optimise its effectiveness is flexible in the support it offers and meets current and future business needs
  • Manage the customer complaint procedure, investigation of quality problems, identification of causes and development of cost effective corrective and preventative actions in order to ensure the integrity of quality management within the business
  • Prevent conversion problems arising with new product by having a robust design and specification procedure in place which takes account of process capability at product design stage
  • Establish and develop good professional working relationships with customers, providing a technical service and reference point as required to support the company’s products

Qualifications:

Educational and professional:

  • Graduate calibre
  • First degree (preferably in a technical discipline)
  • Membership of a professional body
  • Business qualification/programme

Knowledge, Skills, Experience

  • Minimum 5 years experience within a management level position
  • Experience of management within a unionised manufacturing environment
  • Knowledge of good manufacturing practice (GMP), food standard or other sector specific standard
  • Evidence of having effectively managed significant change
  • Evidence of employing negotiating and consultation skills effectively
  • Awareness of current safety, health, environmental and employment, legislation
  • Understanding of internal/external customer/supplier relationships
  • Understanding of information systems and their employment within a business
  • Business and commercial awareness
  • Leadership/people management skills
  • Presentation/communication skills
  • Numerical/verbal reasoning skills at management norm
  • Financial awareness